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Shipping policy

Shipping Policy

Last Updated: 19 July 2026

At UK Vape King, we are committed to providing fast, reliable, and secure delivery for all wholesale orders across the United Kingdom. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

Orders are processed during our normal business hours, Monday to Friday (excluding public holidays).

Once your order has been placed and payment has been successfully received, we will begin preparing it for dispatch.

Orders placed outside of business hours will be processed on the next working day.

2. Dispatch Times

We aim to dispatch all in-stock orders as quickly as possible.

Estimated dispatch times are:

  • Monday to Friday: Within 1 business day
  • Orders placed before our daily cut-off time: May be dispatched the same day (subject to stock availability)
  • Orders placed after the cut-off, on weekends, or public holidays: Processed on the next working day

Please note that dispatch times are estimates and may vary during busy periods.

3. Delivery Services

We work with trusted UK courier partners to ensure safe and reliable delivery.

Delivery options available at checkout may include:

  • Standard UK Delivery
  • Next Working Day Delivery (where available)
  • Express Delivery (selected locations)

Available delivery services may vary depending on your postcode and order size.

4. Delivery Charges

Shipping costs are calculated automatically at checkout based on:

  • Delivery location
  • Parcel weight
  • Parcel size
  • Delivery service selected

Any applicable delivery charges will be clearly displayed before payment is completed.

5. Delivery Times

Estimated delivery times are:

Delivery Service Estimated Delivery
Standard Delivery 2–4 Working Days
Next Working Day 1 Working Day*
Express Delivery As selected at checkout

*Next Working Day delivery is subject to stock availability, order cut-off times, and courier coverage.

Delivery times are estimates and cannot be guaranteed.

6. Wholesale Deliveries

Wholesale orders may require additional preparation depending on:

  • Order size
  • Product availability
  • Packaging requirements
  • Pallet deliveries

Large trade orders may take additional time to prepare before dispatch.

If your order requires extra processing, we will notify you where possible.

7. Tracking Your Order

Where available, you will receive a dispatch confirmation email containing your tracking information once your order has been shipped.

Tracking updates are provided directly by the courier.

8. Delivery Delays

While we always aim to deliver orders promptly, delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Traffic disruptions
  • Courier delays
  • Public holidays
  • Industrial action
  • Customs or regulatory inspections (where applicable)
  • High seasonal demand

UK Vape King is not liable for delays caused by third-party delivery providers.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details when placing an order.

UK Vape King cannot accept responsibility for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information.

If a parcel is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

10. Failed Deliveries

If delivery cannot be completed because:

  • Nobody is available to receive the parcel,
  • The delivery address is incorrect,
  • The parcel is refused,

the courier may attempt redelivery or return the parcel to us.

Any additional delivery charges incurred may be the responsibility of the customer.

11. Damaged Deliveries

If your order arrives damaged, please:

  1. Inspect the parcel upon delivery.
  2. Take clear photographs of the parcel and any damaged products.
  3. Contact us within 48 hours of receiving your order.

Please email:

sales@ukvapeking.com

Include your order number, photographs, and a description of the damage.

12. Missing or Lost Parcels

If your order has not arrived within the expected delivery timeframe, please contact us.

We will work with the courier to investigate the shipment and keep you informed throughout the process.

13. Stock Availability

All products are subject to stock availability.

If an item becomes unavailable after your order has been placed, we may:

  • Contact you to discuss suitable alternatives.
  • Partially fulfil your order.
  • Refund the unavailable item(s).

14. International Shipping

International shipping may be available to selected destinations.

Customers are responsible for ensuring that imported products comply with the laws and regulations of the destination country.

Any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer unless otherwise agreed.

15. Contact Us

If you have any questions about our Shipping Policy or require assistance with your delivery, please contact us:

UK Vape King

Email: sales@ukvapeking.com

Website: https://ukvapeking.com

Business Address: Unit 2, Bridgeport Business Park, 55 Hastings Rd, Leicester LE5 0BT, United Kingdom