Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@ukvapeking.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@ukvapeking.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ukvapeking.com.
Returns & Refund Policy
Last Updated: 19 July 2026
At UK Vape King, we are committed to providing genuine, high-quality vaping products and excellent customer service. Please read this Returns & Refund Policy carefully before placing an order.
By placing an order with UK Vape King, you agree to the terms outlined below.
1. Wholesale Orders
As a wholesale supplier, the majority of our products are supplied for business use. Unless goods are faulty, damaged, incorrectly supplied, or otherwise required by law, wholesale orders are generally non-returnable.
Please ensure you carefully review your order before completing your purchase.
2. Damaged, Faulty or Incorrect Items
If you receive goods that are damaged during transit, faulty, or different from what you ordered, please contact us within 48 hours of delivery.
Please email:
Include:
- Your order number
- A description of the issue
- Clear photographs of the products and packaging
- Your contact details
We may request additional information to help us investigate your claim.
3. Missing Items
If any items are missing from your order, please notify us within 48 hours of receiving your delivery.
Claims submitted after this period may not be accepted.
4. Return Authorisation
Returns must not be sent back without prior approval from UK Vape King.
If your return is approved, we will provide return instructions.
Unauthorised returns may be refused and returned to the sender.
5. Return Conditions
Where a return is authorised, products must:
- Be unused and unopened (unless faulty)
- Be returned in their original packaging
- Include all accessories and components where applicable
- Be securely packaged to prevent damage during transit
Products that do not meet these conditions may not qualify for a refund or replacement.
6. Non-Returnable Products
For hygiene, safety, and regulatory reasons, we cannot accept returns for:
- Opened e-liquids
- Opened nicotine salts
- Opened disposable vape products
- Used vape kits
- Used replacement pods
- Used coils
- Products damaged through misuse or accidental damage
- Clearance or sale items (unless faulty)
This does not affect your statutory rights where applicable.
7. Faulty Products
If a product develops a manufacturing fault, please contact us as soon as possible.
We may request:
- Photographs
- Videos showing the fault
- Batch numbers
- Serial numbers (where applicable)
- Return of the product for inspection
If the fault is confirmed, we will, at our discretion:
- Replace the product
- Offer a refund
- Offer store credit where appropriate
8. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed using your original payment method.
Please allow 5–10 working days for your payment provider to process the refund after it has been issued.
9. Exchanges
We only replace items where:
- They are faulty
- They were damaged during delivery
- The incorrect product was supplied
Exchanges are subject to stock availability.
10. Order Cancellations
Orders may be cancelled before they have been dispatched.
If your order has already been shipped, it cannot normally be cancelled. Any approved return will be handled in accordance with this policy.
To request a cancellation, please contact us as soon as possible at:
11. Delivery Issues
If your parcel arrives visibly damaged, we recommend:
- Checking the contents before accepting delivery where possible.
- Taking photographs of the parcel and packaging.
- Reporting the issue to us immediately.
Delivery delays caused by couriers, weather conditions, customs procedures, or events beyond our reasonable control are outside our control.
12. Incorrect Delivery Address
Customers are responsible for providing accurate delivery information.
UK Vape King cannot accept responsibility for delays or losses caused by incorrect or incomplete addresses provided at checkout.
Additional delivery charges may apply if parcels are returned due to incorrect address details.
13. Your Statutory Rights
Nothing in this Returns & Refund Policy affects your statutory rights under applicable UK law.
14. Contact Us
If you have any questions about our Returns & Refund Policy or need assistance with a return, please contact us:
UK Vape King
Email: sales@ukvapeking.com
Website: https://ukvapeking.com
Business Address: Unit 2, Bridgeport Business Park, 55 Hastings Rd, Leicester LE5 0BT, United Kingdom